Overall Experience Reviews For Sport Clips Haircuts of Town Center at Creekside

Awful experience. I called ahead of time as I was on my way at 640pm on November 3 (knowing they closed at 7 so they knew I was coming), upon answering I was met with a disgusting attitude and people sounding like they don't want to do their jobs. I let them know that I had no problem waiting if I had to but my 4 year old son really needs a haircut. They said okay you can come in. When I get there I'm met with even worse service and it being noticeably obvious that they did not want to serve me and my son. One of them said oh you'll have to wait 20 minutes as the other lady says "we close in 5 minutes" and then they said but you can wait. So I asked, does that mean I won't get seen since yall close in 5 minutes? And they said "well we'd have to stay longer". This whole experience had serious attitude behind it and leaves an extremely sour taste in my mouth. We left in fear of them ruining my sons hair if their cutting was as bad as their customer service.

We arrived to an overly packed waiting room. We (two of us) signed in and were 14 & 15 on the list. We went next door to Target to kill some time since there was no sitting room. When we came back, we were 10 & 11 and there was still standing room only. We went next door to Sally’s to kill some more time and when we came back 5 minutes later, we were locked out! We called and asked them if we were still on the list and they confirmed that we were but refused to open the door to let us in because he had to be in by 5:00. We obviously were in twice before 5:00 as it was 5:05 at the time of the call. They refused to let us in and we were forced to leave. Mind you, we drove 45 minutes just to get here to get a haircut and had no other reason for coming to New Braunfels! I have NEVER had such horrible service at any other Sports Clips locations. This New Braunfels location is NOT living up to the standards of the franchise. And, at this point, I will have to go somewhere else to get my hair cut so why should I bother coming back to Sports Clips ever again, if this is the level of service that they choose to provide!

Reply from Sport Clips Haircuts of Town Center at Creekside:
Thank you for leaving us a review. We are so sorry to hear of your experience. We have addressed with our team and had made changes as needed.

I have had nothing but exceptional service every time I go in. Every stylist has cut my hair exactly the way I asked and the wait has never been more than 10 or 15 minutes. I would recommend this place to all.